Return and Refund Policy
This Return & Refund Policy applies to all purchases made through the website www.naturabeauty.eu.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. A photo of the product will be requested before the returns process starts.
Natura Beauty will only accept a return, exchange or refund if the products are requested to return/returned in their original packaging (PVC foil) and condition within 14 days of purchase; no refund will be made for products that have been opened, used or are returned damaged.
Natura Beauty products are considered sa hygienic product. We take matters of hygiene and public safety seriously and do not allow opened or used items to be returned for the safety of all our customers.
To return a product please contact firstname.lastname@example.org.
All shipping costs for returns are the responsibility of the customer.
If the product purchased is defective, damaged or you feel is not as advertised, please email us at email@example.com prior to returning the products and we will work with you to resolve the issue.
Unfortunately, we cannot accept returns on sale items or gift cards.
Please return your order to:
Herungerstraat 5, 5911AJ, Venlo
A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned good were not opened (must have PVC foil). All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.
Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.
*We recommend using a Track&Trace service to return the goods as all transport risks are responsibility of the sender. We don't guarantee that we will receive your product. In case the returned package is lost you have to contact post office and open a claim with them.